Refund Processing Time and Conditions

Here’s what to expect once you’ve submitted a refund request:

• ✅  Eligibility: You can request a refund for:

  • Items that were damaged, missing, or not scanned properly

  • Any food quality issue (e.g. spoiled, wrong item, poor condition) — we take these very seriously and will follow up with our food partners

• ⏳ Timing: Approved refunds typically take 2 to 5 business days to appear on your credit card, Apple Pay, or PayPal account.

• 💳 Where it goes:

  • If you used wallet funds, the refund will return to the original payment method used for the top-up, or be added back to your wallet balance.

  • If the original purchase was covered by a reward or company credit, the amount will be restored to your rewards account and automatically applied to your next out-of-pocket charge.

🔁 Wallet top-ups remain non-refundable, but refunded funds in your wallet never expire and can be used anytime.

Need help? Our team is just a ticket away and will get back to you shortly.