How to Request a Refund

If something went wrong with your order — like a duplicate charge or an incorrect item — we’ve got your back.

Here’s how to request a refund in just a few taps:

1. Open the Fraîche app

2. Go to Account → Past Purchases

3. Select the transaction you’d like to dispute

4. Tap “Refute” and tell us what happened

Our team will review your request and get back to you as soon as possible. 💬

⚠️ Duplicate Charge? Here’s Why It Might Happen:

In some cases, your phone’s scanner may pick up a product twice if:

• The scanner lingers too long on the QR code

• You’re browsing the fridge and your phone accidentally scans another item nearby

To avoid this, we recommend double-checking your cart in the app before closing the fridge door — since closing the door triggers checkout.