If something went wrong with your order — like a duplicate charge or an incorrect item — we’ve got your back.
Here’s how to request a refund in just a few taps:
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Open the Fraîche app
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Go to Account → Past Purchases
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Select the transaction you’d like to dispute
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Tap “Refute” and tell us what happened
Our team will review your request and get back to you as soon as possible. 💬
⚠️ Duplicate Charge? Here’s Why It Might Happen:
In some cases, your phone’s scanner may pick up a product twice if:
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The scanner lingers too long on the QR code
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You’re browsing the fridge and your phone accidentally scans another item nearby
To avoid this, we recommend double-checking your cart in the app before closing the fridge door — since closing the door triggers checkout.
Comments
1 comment
I would
D like to request a refund on all.purchases
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