Your Fraiche App

Getting Started

• Why You Need the Fraîche App to Use the Fridge
• How to sign up and log in

Using your app and the fridge

• Can I Scan Multiple Items?
• Step-by-Step Guide to Unlocking and Scanning
• Overview of the Home Screen

Wallet, Payment & Refunds

• Why You Might Not Recognize a Charge on Your Credit Card or Wallet Balance
• Refund Processing Time and Conditions
• How to Request a Refund
• Why Can My Wallet Balance Be Negative?
• Refund Rules for Top-Ups
• How to Top Up Your Wallet

See all 9 articles

Loyalty & Rewards

• Where to Find Your Rewards
• How to Earn and Use Loyalty Points