Why Can My Wallet Balance Be Negative?

Your Fraîche wallet can go into a negative balance — and here’s why that might happen:

• You made a purchase that wasn’t fully covered by credits or rewards.

• Your saved card didn’t go through at the time of payment.

• You might have closed the fridge without completing a proper scan, and the item was still charged.

• Your wallet can go as low as -$5 before access to the fridge is blocked.

🔁 If Auto-Clear is enabled, we’ll automatically charge the card on file once your balance hits -$5 or below, so you don’t get interrupted.

📅 After 30 days, if your negative balance hasn’t been cleared:

• We may automatically charge the card on file to cover the debt.

• If no card is saved, we’ll send you an email to manually settle the balance and clean up your account statement.

📌 To avoid surprises, make sure you have a valid payment method on file and turn on Auto-Clear in your wallet settings.