“Fridge Unavailable” or Hardware Issue

If the app says the fridge is unavailable, don’t worry — it’s usually a temporary issue.

Here’s what to do:

1. 🕒 Wait about 1 minute — the fridge may be restarting, receiving a software update, or briefly affected by network instability.

2. 🔄 After waiting, refresh the app and try unlocking again.

3. ⚠️ If the issue continues or you notice physical damage (like a scratched QR code or stuck door), let us know via the in-app chat.

We’ll make sure someone from the Fraîche team checks on it quickly!