How We Handle Hardware Problems

If something’s physically wrong with the fridge — like a stuck door, scratched QR code, or it won’t open at all — here’s how we handle it:

1. 🛠️ Report the issue through the in-app chat

2. Include as much detail as possible — a photo helps a lot

3. Our team will dispatch a technician within the hour (during business hours) to resolve it on-site

We take hardware issues seriously and aim to resolve them quickly so you can keep enjoying your meals without interruption.