How to Submit a Support Ticket

Need help with something? Our team is just a few taps away.

Here’s how to submit a support ticket:

1. Open the Fraîche app

2. Tap the chat icon to start a conversation. You can find the chat in your account page or above your past purchases.

3. Follow the prompts and mention “Contact the team” if your issue isn’t resolved.

4. Once the bot offers to escalate, fill out the short support form.

That’s it! A human from our team will get back to you as soon as possible. 🧑‍💻

💡 Usually our support team respond within less than 2 hours.