Troubleshooting Common App Errors

f something in the app isn’t working quite right, try these quick fixes first — most issues are resolved in a minute or two:

1. 🔄 Refresh the app screen – From the home page, scroll down until you see the loader at the top. This triggers a manual refresh.

2. 📶 Check your internet connection – A weak or unstable signal can cause loading issues.

3. 🧼 Fully close and reopen the app – This resets your session and clears minor bugs.

4. 🆕 Update the app – Head to the App Store or Google Play to make sure you have the latest version.

5. 👤 Log out and back in – Go to Account → Log out, then sign in again.

6. ⚙️ Enable permissions – Make sure the app has access to your camera (for scanning) and notifications (for updates).

If none of these steps help, submit a support ticket through the in-app chat — we’re always here to help troubleshoot.