How to Report Food Quality Concerns

Your experience matters — and we take food quality and safety very seriously.

If something didn’t meet your expectations, we want to know so we can make it right.

Here’s what to do:

• 💬 Open the in-app support chat

• Explain your food quality concerns and provide as many details as possible:

  • What was wrong? (taste, freshness, appearance, etc.)

  • When did you purchase it?

  • Which dish was it?

  • 📸 If you have a photo, even better — it really helps our investigation

We work closely with our handpicked food partners — local restaurants and chefs who care about quality as much as we do. When a concern is raised, we immediately investigate and share your feedback directly with them so they can take corrective action.

✅ In many cases, we’re able to provide a refund or credit, and most importantly, we use this info to improve your future experiences.

Thanks for helping us keep the standard high!